This policy explains how Caterpillar collects and uses personal and company data submitted through inquiry forms, newsletter-style updates and website analytics on this heavy equipment site.
When you request a quote or download a compliance pack we may collect first name, last name, work email, phone, company name, country/site and free-text duty-cycle notes. Server logs may record IP address, browser type and pages visited for security and performance.
We use inquiry data to respond with class recommendations, lead times and parts-hub coverage; to schedule field-service follow-ups; and to improve datasheet clarity. We do not sell personal contact lists to unrelated third parties.
Data may be shared with authorized Caterpillar dealers, regional parts hubs and logistics partners solely to fulfill your request. Processors acting on our instructions are bound by confidentiality and data-protection terms.
Inquiry records are retained for the period needed to support active quotes and warranty-related correspondence, then archived or deleted according to our records schedule and applicable law.
Depending on your jurisdiction you may request access, correction or deletion of personal data. Contact [email protected] with enough detail for us to locate your inquiry. Marketing opt-outs do not cancel transactional messages about open quotes.
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Privacy requests: Contact page or [email protected].